The Future of Service Delivery: Government in the Digital Age

By: Hiba Siddiqui We live in a society where individuals use powerful digital services on a regular basis for a variety of purposes. With the speed and sophistication of social networking services, enterprise systems and streaming services, it is imperative that public service delivery is also modernized and transformed to mirror the private sector’s fast […]

Driving Policy Change: Are Governments Ready For Automated Vehicles?

Madeline Rowland At first glance it may seem as though the car, arguably one of the most significant innovations of the twentieth century, has remained relatively unchanged since its creation. Minor improvements, such as four-wheel drive or blind-spot sensors, have streamlined the driving experience, but despite these incremental improvements, the fundamental relationship between the driver and […]

In Flux: Canada’s First Service Design Conference

Jasmine CY Lam At first glance, design and public policy may seem to have little in common. But, when we delve deeper, we see that people are at the core of both disciplines. On December 1, 2016, Canada’s first service design conference, In Flux, was held in Toronto, Ontario. Practitioners from across private, non-profit, and […]

MaRS Future of Work Conference: Preparing the Labour Force for the AI Age

Andrew Abballe  On November 24, 2016 MaRS Discovery District hosted a panel entitled “Future of Work: Artificial Intelligence and Robotics,” which featured a discussion between technological entrepreneurs on the implications of artificial intelligence (AI) for the labour market. The State of AI Today Contrary to some claims, AI is not expected to make humans obsolete […]