The Future of Service Delivery: Government in the Digital Age

By: Hiba Siddiqui We live in a society where individuals use powerful digital services on a regular basis for a variety of purposes. With the speed and sophistication of social networking services, enterprise systems and streaming services, it is imperative that public service delivery is also modernized and transformed to mirror the private sector’s fast […]

In Flux: Canada’s First Service Design Conference

Jasmine CY Lam At first glance, design and public policy may seem to have little in common. But, when we delve deeper, we see that people are at the core of both disciplines. On December 1, 2016, Canada’s first service design conference, In Flux, was held in Toronto, Ontario. Practitioners from across private, non-profit, and […]

Modern Technology and Citizen Engagement: How Smartphones Could Solve An Age-Old Policy Challenge

The Walter Gordon Symposium is an annual conference co-hosted by the School of Public Policy and Governance and Massey College. In the lead up to the 2015 Walter Gordon Symposium, students, speakers, faculty, and community members are invited to share their reflections on the theme of ‘Confronting Complexity’ in Canadian society. ​This year’s conference will take place on March […]