The Future of Service Delivery: Government in the Digital Age

By: Hiba Siddiqui We live in a society where individuals use powerful digital services on a regular basis for a variety of purposes. With the speed and sophistication of social networking services, enterprise systems and streaming services, it is imperative that public service delivery is also modernized and transformed to mirror the private sector’s fast…

Transit and Tax Credits: A Lesson in Preparing Your Audience

Jonathan Kates  Immediately following the release of Budget 2017, I found myself caught up in a whirlwind of opposing viewpoints thanks to the Liberal government’s discontinuation of the Public Transit Tax Credit (PTTC). Normally, I would welcome such discussion, but in this case, it quickly became apparent that members were sorting themselves into two groups….