In Flux: Canada’s First Service Design Conference

Jasmine CY Lam At first glance, design and public policy may seem to have little in common. But, when we delve deeper, we see that people are at the core of both disciplines. On December 1, 2016, Canada’s first service design conference, In Flux, was held in Toronto, Ontario. Practitioners from across private, non-profit, and…

Professor Mel Cappe: Proud to Be a “Faceless” Bureaucrat

Lisa Blackwell, Fardowsa Hashi and Matthew Higgins When Professor Cappe was named High Commissioner to the United Kingdom, a colleague provided him with this bit of wisdom: “From now on Mel, people are going to address you as Your Excellency; remember, they’re referring to the Office – it’s not about you.” Such is the nature of…